HR Consultant - Client Projects & Client Experience
Remote
Part Time to Full Time
Experienced
Fair Chance Act, Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance --
As required by law, all qualified candidates will be considered, whether they have arrest or criminal conviction records. A criminal background check may be required for this job, and if the background check is required, you will likely be advised as to why it is required for the job you are seeking as part of the offer process. When required by law, an individual assessment of criminal records will be done to ensure a fair chance for all. This assessment will include but is not limited to reviewing the severity/relationship between the crime and the job, the time that has passed since the offense or conduct and/or completion of the sentence, and whether there is evidence of rehabilitation.
CANDIDATES MUST LIVE/WORK IN CALIFORNIA, TEXAS, WASHINGTON, OR IOWA TO BE CONSIDERED FOR THIS POSITION. PLEASE ONLY APPLY IF YOU LIVE IN CALIFORNIA, TEXAS, WASHINGTON OR IOWA
An HR Consultant – Client Projects & Client Experience is our compliance and internal process expert, which includes overseeing the development and maintaining internal and client templates and procedures. The HR Consultant understands when matters can be handled by the team and when things need to be escalated to the Principal HR Consultant/Founder.
This position will have a focus on our California clients and the complexities of CA labor and wage/hour, but will also need to support HR operations nationwide.
The HR Consultant is a strategic thinker, a leader, a self-starter, has a desire to create, is detail-oriented, responsive, and has a sense of humor. Ultimately, you should remain productive and handle projects and deliver high-quality work under minimum supervision.
Must be experienced enough to take complex directions or ideas and make them a reality.
All billable positions are expected to meet minimum billable work requirements – see offer/compensation agreement for details.
RESPONSIBILITIES include but are not limited to:
Projects
CONFIDENTIALITY & INFORMATION SECURITY
Although, as HR professionals, we must understand when things are black and white, at Real HR Hero, we live in the grey! Our purpose is to bring employees and employers together towards a common goal – success! What that looks like for one company will be entirely different for another.
Physical demands -- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit and stand; use phone and headset; use hands, arms, fingers to type; answer phones; write; use calculator; demonstrate strength to lift and carry materials weighing up to 10 pounds; demonstrate clear vision to read printed materials and a computer screen; hearing and speech to communicate in person and over the telephone.
SENSORY DEMANDS - The incumbent must spend long hours in intense concentration. The incumbent must also spend long hours on the computer entering information which requires attention to detail and high levels of accuracy.
MENTAL DEMANDS - There are a number of deadlines associated with this position, which may cause significant pressure. The incumbent must also deal with a wide variety of people on various issues.
As required by law, all qualified candidates will be considered, whether they have arrest or criminal conviction records. A criminal background check may be required for this job, and if the background check is required, you will likely be advised as to why it is required for the job you are seeking as part of the offer process. When required by law, an individual assessment of criminal records will be done to ensure a fair chance for all. This assessment will include but is not limited to reviewing the severity/relationship between the crime and the job, the time that has passed since the offense or conduct and/or completion of the sentence, and whether there is evidence of rehabilitation.
CANDIDATES MUST LIVE/WORK IN CALIFORNIA, TEXAS, WASHINGTON, OR IOWA TO BE CONSIDERED FOR THIS POSITION. PLEASE ONLY APPLY IF YOU LIVE IN CALIFORNIA, TEXAS, WASHINGTON OR IOWA
Real HR Hero -- we are a growing Los Angeles-based HR Consulting firm that offers HR Support Services and Recruiting Services to clients nationwide. At Real HR Hero, we tailor our services to meet clients' needs -- from Talent Acquisition to Separation and BEYOND! Our goal is to create and maintain a robust HR infrastructure that supports the client in business!
Job Title: HR CONSULTANT - Client Projects & Client Experience
Salary: $54-$60 per hour + revenue share opportunities on business dev/sales
Department: HR Consulting
Reports To: Founder + Principal HR Consultant
FLSA Status: Non- exempt
Location: CA, TX, WA, or IA
Work Model: Work from home
Schedule: Modified-Full time / Flexible (~30 hr per week)
JOB SUMMARY:
RHRH HR Consultants are our expert HR Practitioners. HR Consultant – Client Projects & Client Experience focus is on the whole client experience, and is expected to develop and fulfill billable Expert HR Consulting projects, as well as support other RHRH Advisors when necessary. In collaboration with the CEO and other Business Development staff, the HR Consultant will be expected to be involved in sales and business development.An HR Consultant – Client Projects & Client Experience is our compliance and internal process expert, which includes overseeing the development and maintaining internal and client templates and procedures. The HR Consultant understands when matters can be handled by the team and when things need to be escalated to the Principal HR Consultant/Founder.
This position will have a focus on our California clients and the complexities of CA labor and wage/hour, but will also need to support HR operations nationwide.
The HR Consultant is a strategic thinker, a leader, a self-starter, has a desire to create, is detail-oriented, responsive, and has a sense of humor. Ultimately, you should remain productive and handle projects and deliver high-quality work under minimum supervision.
Must be experienced enough to take complex directions or ideas and make them a reality.
All billable positions are expected to meet minimum billable work requirements – see offer/compensation agreement for details.
RESPONSIBILITIES include but are not limited to:
Projects
- In collaboration with the CEO, the HR Consultant will oversee developing SOPs, templates, and other supporting documents for a variety of billable HR Projects, with other support when applicable – Including but not limited to:
- Workplace Violence Prevention Plan + Develop and facilitate tailored training for the plan.
- 360 Reviews
- Job Analysis
- Organization Structure/Design – Supported by Org Charts and Comp Plans/Career Tracks
- Standalone Compensation Plans/Career Tracks
- HR Audit vs HR Assessment & Gap Analysis
- Employee Surveys & Responses
- HR Training – etc. HR 101 for Supervisors, sexual harassment
- Start Up Client Package Projects/Checklists
- Expert Advisory Service Program Advisor – This consists of responding to HR questions, reviewing and providing templates, and periodically meeting with Expert Advisory Service clients.
- Create client-specific Handbooks/Manuals using RHRH questionnaire and review of client’s previous handbooks/manuals. i.e. Employee handbook, IIPP/safety manuals
- Facilitate various billable projects for all RHRH clients - creating, organizing, and facilitating projects like those listed above.
- Must be able to explain complex HR matters in a way that non-HR people can understand. Uncomplicate the complicated!
- Work with HR vendors/partners to provide clients with a well-rounded HR experience.
- Confidentiality awareness handling client and employee information.
- Sell your expertise! Sell what we have to offer! Sometimes clients need a nudge or reminder, so they don't go elsewhere!
- Consult with potential clients' decision makers to identify and evaluate human resources needs/challenges and recommend a plan for achieving HR goals by providing assistance to resolve routine or complex business/human resources matters.
- Develop & maintain relationships with business decision-makers and referral partners.
- Will have to maintain a utilization rate and sales goals that will increase over time.
- Use Professional Networking Resources to remain visual to referral partners and potential clients.
- Meet with potential client and qualify them for are menu of service offerings. Help them see the value in services that you believe meet their needs, whether that is Fractional HR, Recruiting or HR Projects (which will be your focus).
- Work with Marketing/Sales Coordinator to issue proposals and Client Agreements.
- Maintain confidentiality and safeguard confidential client and client-employee information.
- May have superuser or regular user access to client secure databases, where confidential information is maintained.
- Provide consultative advice to HR Advisors – trouble-shooting advanced questions, to avoid/limit risk for client and RHH; and assist HR Advisors and clients with plans and techniques to drive change and culture management. Escalating to leadership when needed/necessary
- Oversee development of overhaul and maintenance of RHRH templates; create and maintain HR Advisor SOPs, with Alli using RHRH Technology. Create HR form/document templates and assist with implementation.
- Oversee Compliance Notices; as well as write professional HR-related articles, branded and formatted the RHRH way.
- Conduct research through various methods and provide clients with findings and applicable advice.
- Oversee new RHRH HR staff onboarding in collaboration with CEO & Administrative Business Partner; develop and maintain SOPs and training/onboarding documentation.
- Occasionally assist Advisors and clients with HR tasks such as employee relations, recruiting, training, management of personnel, onboarding/offboarding, benefits admin, payroll processing and implementations, reporting, etc.
- Stay up to date on new regulations, trends, and HR best practices. Work with legal partners, when necessary.
CONFIDENTIALITY & INFORMATION SECURITY
- This position will have access to various applications that contain confidential information, including, but not limited to, employee personal information, demographics, and bank information. The individual in this role will be expected to ensure that access is used responsibly, maintaining the integrity and security of the systems while preventing both accidental and malicious misuse.
TECHNICAL REQUIREMENTS FOR REMOTE JOB -
- Internet speed must be 50 Mbps download & 10 Mbps upload to support our work. (hot spot only works for temporary connections)
- Personal devices, if applicable – Mac/iPad must be within three generations of current. Windows – 10 or above.
- 10+ years of progressive multi-state HR experience, resulting in HR Consulting experience - preferred.
- Must have proven multi-state HR experience but must have extensive experience in California.
- Must have, or quickly develop, the skills to support business development and closing sales.
- Must have experience developing and facilitating HR training topics.
- Must demonstrate the ability to be very organized and help keep our documents organized and up to date.
- Must have experience with the development of special projects, presenting projects to decision makers to get their buy-in, and facilitating special projects, i.e., 360 Review, Employee Handbook Development, Compensation Plans, Special Projects – i.e., Workplace Violent Prevention Plan, etc.
- Proven ability to work with minimal guidance, manage multiple priorities simultaneously, and take initiative even under unfamiliar or ambiguous circumstances.
- Interested in unconventional lifelong learning.
- Experience in project management, preferably HR related.
- In-depth knowledge of HR principles, functions, methods, and best practices – Multi-state
- Solid understanding of research methods and analysis
- Computer savvy with working knowledge of human resource IT (ATS, Payroll, etc.)
- Advanced proficiency in Microsoft Work, PowerPoint, and Excel
- Bilingual in English/Spanish preferred.
- Ability to strategize and formulate business plans
- An analytical mind with problem-solving abilities
- Proven ability to work with minimal guidance, manage multiple priorities simultaneously, and take initiative even under unfamiliar or ambiguous circumstances.
- A team player
- Positive and outlook on the HR function
- Must have a semi-private home office with an ergonomic set up. A place to facilitate/attend uninterrupted (as much as possible 😊), sometimes private, virtual meetings.
- Understands and applies the Work Smarter, Not Harder concept – balancing fun, creativity, and hard work!
Although, as HR professionals, we must understand when things are black and white, at Real HR Hero, we live in the grey! Our purpose is to bring employees and employers together towards a common goal – success! What that looks like for one company will be entirely different for another.
Physical demands -- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit and stand; use phone and headset; use hands, arms, fingers to type; answer phones; write; use calculator; demonstrate strength to lift and carry materials weighing up to 10 pounds; demonstrate clear vision to read printed materials and a computer screen; hearing and speech to communicate in person and over the telephone.
SENSORY DEMANDS - The incumbent must spend long hours in intense concentration. The incumbent must also spend long hours on the computer entering information which requires attention to detail and high levels of accuracy.
MENTAL DEMANDS - There are a number of deadlines associated with this position, which may cause significant pressure. The incumbent must also deal with a wide variety of people on various issues.
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